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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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License Count Exceeded

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  • License Count Exceeded

    I have three full licensed copies of Alpha5 operating on three networked computers. Every few days I get the “License Count Exceeded” message on the third computer after starting the first two computers. I’ve checked the forum and found a recommendation to delete the *.muf files on each computer, after shutting down and restarting each of them. Besides being tedious and a royal pain, this solution doesn’t work for me. Is there another way to resolve this problem or better yet, is there a way to prevent it from happening at all? I’m going to have a lot of irate employees to deal with if I can’t start the program on this machine since I need it to get information for their paychecks tomorrow. Urgent help needed.

  • #2
    RE: License Count Exceeded

    It should not happen.

    That removing the muf files doesn't cure the problem indicates that something is wrong with your installation. I would start by removing A5 from all three computers and reinstalling.

    If that does not work you may need to call customer support.

    Bill Hanigsberg


    • #3
      RE: License Count Exceeded

      Thanks for the suggestion. I'll give that a try tonight and will let you know of the results.


      • #4
        RE: License Count Exceeded

        Hi Bill - While your suggestion didn't solve my problem, it sure steered me in the right direction. While preparing to uninstall A5 I started checking my files and making some notes so that I wouldn't lose any data. In doing so, I also checked the license numbers on each machine and found that my two work station machines had the same license number. I could swear that I entered them properly when I first installed them but I don't see any other way this could have happened without me actually entering one of them incorrectly. I deleted the appropriate line from the registry and restarted the work station with the corrected license number and Voila!...everything worked! I don't think I would have ever found this unless I went through the preparations for uninstalling as noted above. Thanks for your help. Everything is running properly now.


        • #5
          RE: License Count Exceeded

          Good for you.

          If we took note of which mistakes we were making as we were making them we probably wouldn't make them! No?

          Bill Hanigsberg


          • #6
            RE: License Count Exceeded

            We would also run out of paper.



            • #7
              RE: License Count Exceeded

              So what we are really saying is that mistakes are a renewable resource. And I thought we were living in a world of limits.

              Silly me.

              Bill Hanigsberg