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I wish I were a new alpha user

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    #16
    RE: I wish I were a new alpha user

    David,

    I haven't seen any personal attacks aimed at you in this thread. Instead, I hear a lone voice wondering why everyone else is looking at the world differently.

    From my vantage point the new marketing wrinkle may be good for the company and good for Guild members. Expanding market share is probably vital to survival for company. Survival of the company would be good for me, and I suspect it'd be good for you, too.

    -- tom

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      #17
      RE: I wish I were a new alpha user

      This is not an unusual marketing program. Even car manufacturers did it - offer a better interest rate to first-time buyers while the faithful are left to higher interest rates. In today's market, the cellular phone companies are the champions of this marketing - great deals on phones for new customers while current customers pay full price for a new, updated phone. I understand how you feel.

      One of the great things about Alpha is this message board. If you have questions, just jump in and ask. I don't think anyone here meant to insult you or jump on you. Although I'm far from an expert, I'd be glad to lend help whenever I can.

      BTW, Susan Bush has graciously allowed publication of her book in installments in the Alpha Newsletter. I've been downloading the chapters and assembling then in a loose-leaf binder as a desk reference. Also, there's a tutorial available learning center which you may find useful.

      All-in-all, I think you'll find lots of cheerful help around here.

      Comment


        #18
        RE: I wish I were a new alpha user

        David, I am one of the Alpha developers listed to answer questions from new users, and I am formally offering you a free hour of help. Please email me.
        Cole Custom Programming - Terrell, Texas
        972 524 8714
        [email protected]

        ____________________
        "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

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          #19
          RE: I wish I were a new alpha user

          Will this thread ever end...

          Maybe if I write more than any one human being is willing to read, we can put this thing to rest!

          I can see both sides of the issue...


          From the loyal customer...

          "Hey you out there...yea you, the company I paid good money to for the product I bought. That's right, I'm talking to you...Wa-Sup Wid Dis? Not only have I been a loyal customer, I've actually gone out of my way to make others aware of the stuff you sell. I know that no product is perfect, but it seems that every time I turn around, you want me to download another "Patch" that is supposed to make what I paid for a year or two ago work the way it should have worked in the first place. Where's my special deal? How many "New Customers" have stood by you and your product through the tough times? I'm not trying to be unreasonable, I just want a fair shake!

          Enter...The Company...

          Phewww, this software bidness is a lot of work...Here we are, 20+ years old, lots and lots of sales...newer, bigger, better, greater and... "We're gonna knock your flippin socks off" products on the way!

          They want it all and they want it all yesterday!...Oh yea, they want it for free too. We've made the mistake (or has it been the catalyst to our success?) of providing virtually instant bug fixes, no questions asked product enhancements, 24/7 (holidays and vacations included) support, access (ooh...nasty word) to our support staff, development team, and oh yea...the principals of our company...We don't mean you can send the CEO an email (which will be forwarded to one of his underlings)...no, we mean you can have his email address, you can have his phone number and most importantly, you can have his time and help!

          What else do they want...It cost money...correction, a ton of money to keep the lights, the phone and the "Forum" on. The only way to deliver bigger and better products is to hire additional develpment staff. Additional development staff equals more and better products which equals more sales which equals more customers which equals more support issues and requests for enhancements which equals more workload on the staff which equals hiring additional staff, which equals more training expenses, more payroll, more workmans comp, more benefits, more..more...more...more...more!

          Does it ever end?

          Last Christmas Eve...Actually it was very early Christmas morning, I wrote...
          ================================================
          To: Selwyn, Richard, the entire Alpha Software staff & all who participate in this, the very best of Internet communities.

          As I wind down from my Christmas Eve of wrapping packages and assembling toys, I would like to take just a moment to wish everyone a safe and Merry Christmas!

          God Bless

          Louis
          ==================================================

          I know the issue here is not "An hour or two of support" It's much larger than that. With a product as powerful, as complex and as flexible as "ours", support must be the cornerstone of the company that develops such a living, breathing and ever evolving creature.

          To be honest...very honest, I have called Alpha Software's technical support department on a few instances...mostly when I was a freshman...and...more times than not, I was less than excited with the result.

          Then, I discovered the absolute "Magic" of this..."The very best of Internet communities"...WOW, that has a nice ring to it, I think I'll say it again...THE VERY BEST OF INTERNET COMMUNITIES!!!!!

          You know what...Alpha Software has hit a home run...no...not a home run, they've hit a 6 to 3, bottom of the 9th, two down, the count is 3/2, there's lightening in the distance, a streaker running out of the stands and headed for the field, and the fog is getting low...out of the park, GRAND SLAM with their products and with their SUPPORT!

          But even that, can't hold a candle to the friendship, compassion, understanding, wisdom, experience and genuine desire to help and share with others what has been learned through hard work and effort...which is shared on a minute-by-minute basis here in this...The Very Best of Internet Communities.

          Can we please...please put this one to bed?

          Louis




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            #20
            RE: I wish I were a new alpha user

            Louis

            Well put and maybe this issue can be put to bed. For those who feel they missed something, I say spend two hours on the forum and you will learn as much or more than 2 hours with any consultant. This is a tremendous resource that is fully supported by most of the same people listed as consultants.

            The neat part is that everyone already can get hours of free help. Just ask - here.

            Jerry

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              #21
              RE: I wish I were a new alpha user

              Louis,

              Thanks much for your answer. You are right, there are 2 sides. I assure you there is no real hostility here. Just in need of help and very frustrated at times. I'm just glad someone understands. Again thanks. Hopefully this will end the thread....lol.

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