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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
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  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.


Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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License Count Exceeded - NOT

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  • License Count Exceeded - NOT

    I have a three user full lisence which is currently loaded on two computers. I also have a 35 runtime user license.

    After running fine for months suddenly,I can not have more than one pc with the full version loaded on it open at the same time. If I exit on one machine I can open the other but when I try two I get license count exceed message

    Any ideas what to look for here ?

  • #2
    RE: License Count Exceeded - NOT

    Hello Gary,

    I'm going off old memory here, but this used to happen every now and then. I think if you go into your data directory you will find a file with the name of your database and a ".MUF" extension. This is the multi-user file. I think if you delete this (after having all users out of the system), the next time you go into the database, Alpha will recreate it and resynch the license count.

    Good luck,
    Jim

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    • #3
      RE: License Count Exceeded - NOT

      Hi Gary

      I ran in to a similar problem but the cause was specific.
      I was using a windows multi desktop (3rd party) programme.When I switched between desktops it seem to interpret more copies of the programme was opened

      But then I created the Shadow database on the single user machine (having of course the 3 user run time ) and the problem was solved. I hope this may help

      Haroon

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      • #4
        RE: License Count Exceeded - NOT

        This issue "Exceeded User Count" is detailed on Alpha's main web page in the FAQ section (upper right region of page.)

        -Jeannette
        Alpha Software Customer Service

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        • #5
          RE: License Count Exceeded - NOT

          I did delete the .muf file and all was well Howver it did com back again.
          After shutting down for the evening, the next day there was no reoccurrance of the problem

          Thank you all for your reply

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