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Win agent problem sending email

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  • Win agent problem sending email

    We have Alpha 4 version 8. It was working fine a couple of days ago, now it will print to the printer but it will not print to internal email. Suggestions?

  • #2
    Re: Win agent problem sending email

    Originally posted by Incubator View Post
    We have Alpha 4 version 8. It was working fine a couple of days ago, now it will print to the printer but it will not print to internal email. Suggestions?
    We need more information to help you.

    What has changed in the last couple of days on this computer?
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.
    "Make it as simple as possible, but not simpler."
    Albert Einstein

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    • #3
      Re: Win agent problem sending email

      We have a local network with 5 separate IBM compatible computers, each with a local alpha install (on our multi-user license from Alpha). We have been sending email through A4v8 using the internal email (via WinAgent) on each of the local computers and it has been working with only minor glitches for more than 5 years (winagent inexplicably will add garbage to the email address dialog box, or kick from No Authentication to Authentication --irritating, but easy to fix). Suddenly, we are no longer able to send email on ANY of the computers. We tracked this down to find out that it appears to be limited to using a mail.domain.com on our leased server. When we utilize another mail.domain.com, we can get the email to send again. The leased server company has no explanation for why this is an issue and keeps pointing us back to it being an Alpha 4 problem. We are able to use the external email function, but that appears to only send one email at a time (as batched emails only send the first in the search). We thought maybe a recent Windows automatic update might have rendered winagent helpless, but that doesn't appear to be it. The puzzling think is this is an across the board problem on five different machines and five different installs of A4v8. Any input is appreciated.

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