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Brand new install does not work QODBC Expired Evaluation

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  • Brand new install does not work QODBC Expired Evaluation

    I've just downloaded and installed QReportBuilder for the first time on my PC.

    I configured QODBC using the QReportBuilder QODBC Data Setup Screen application that was installed with QReportBuilder

    When I click on the Test connection button I get a dialog box which states that the QODBC Expired Evaluation.

    Why is this and how do I get round this issue?

    Andy

  • #2
    Re: Brand new install does not work QODBC Expired Evaluation

    Andy

    What is the QB version, year, country, and edition that you are using?

    Did you previously trial QODBC prior to QReportBuilder?

    Sorry for the inconvenience.

    You can use the demo data that is included without having to use the QODBC link to get to your data. That is offered not as an excuse, but a way for you to continue to trial until we figure out the issue.

    I know you want to look at your data and you will.

    Edit: Of course another option is to use a different computer. Seems like most people have multiple machines these days... ;)
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

    Comment


    • #3
      Re: Brand new install does not work QODBC Expired Evaluation

      To the best of my knowledge my PC has never previously has a trial of QODBC or QReportBuilder installed.

      Actually I have purchased a copy of QReportBuilder and although the key provided was accepted by QReportBuilder I am unable to use that key to activate QODBC.

      I am using the UK version of QuickBooks Accountant 2006 (Version 10 Release R9P)

      I've also attached a couple of screen shots which show the error

      The first screenshot is from the About tab and shows that the evaluation period has 29 days remaining.

      After clicking the Test Connection button I get a window which states that the Evaluation has expired!

      Andy

      Comment


      • #4
        Re: Brand new install does not work QODBC Expired Evaluation

        When can I expect a response?

        Comment


        • #5
          Re: Brand new install does not work QODBC Expired Evaluation

          I've passed this forward to the tech staff..

          QRB should be using a different instance of the QODBC so it shouldn't be connected to any QODBC trial.

          Typically there is no configuration needed for QRB and QODBC... I wonder if something got set incorrectly...

          I had an issue with another user yesterday on a VISTA machine( not a normal occurrence) and couldn't figure it out. So we tried another VISTA machine that the user said was configured just like the first one. QRB/QODBC worked flawlessly on the second machine...

          Do you have another machine to try this with?
          Al Buchholz
          Bookwood Systems, LTD
          Weekly QReportBuilder Webinars Thursday 1 pm CST

          Occam's Razor - KISS
          Normalize till it hurts - De-normalize till it works.
          Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
          When we triage a problem it is much easier to read sample systems than to read a mind.

          Comment


          • #6
            Re: Brand new install does not work QODBC Expired Evaluation

            The PC is running XP SP2.

            Can't you provide me with a working serial number for QODBC as there is clearly something not right with the existing license.

            I've done a search on the QODBC KB and there was a problem reported with licensing relating to the country version of QB. As I understand it for QODBC it is necessary to specify the country variant of QB when installing QODBC. This was not the case for QRB. Could this have something to do with the problem?

            Andy

            Comment


            • #7
              Re: Brand new install does not work QODBC Expired Evaluation

              Andy

              You've mentioned that you're testing via the QODBC setup screen.

              As I said, you shouldn't have to deal with the QODBC setup screen.

              Have you tried refreshing the company table from QRB?
              It should be a short refresh - 1 record.

              edit: in addition, what are your windows regional settings?
              Last edited by Al Buchholz; 05-06-2008, 02:05 PM.
              Al Buchholz
              Bookwood Systems, LTD
              Weekly QReportBuilder Webinars Thursday 1 pm CST

              Occam's Razor - KISS
              Normalize till it hurts - De-normalize till it works.
              Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
              When we triage a problem it is much easier to read sample systems than to read a mind.

              Comment


              • #8
                Re: Brand new install does not work QODBC Expired Evaluation

                I've tried another PC and get the same error.

                1) Install QB
                2) Apply updates
                3) Check QB is running OK with live data
                4) Install QRB
                5) Launch QB
                6) Launch QRB
                7) Click Update Now button and select a single table

                Get same error message

                Not very impressed

                Comment


                • #9
                  Re: Brand new install does not work QODBC Expired Evaluation

                  Andy

                  Can you email a phone number that I can call you with?

                  alb@bookwood.com
                  Al Buchholz
                  Bookwood Systems, LTD
                  Weekly QReportBuilder Webinars Thursday 1 pm CST

                  Occam's Razor - KISS
                  Normalize till it hurts - De-normalize till it works.
                  Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                  When we triage a problem it is much easier to read sample systems than to read a mind.

                  Comment


                  • #10
                    Re: Brand new install does not work QODBC Expired Evaluation

                    Andy

                    I sent you a private message with a 30 trial code for QODBC. Let me know if that clears the problem.

                    Also, please look at the system DNS information to see if the drivers installed properly.

                    I've attached an image of what is on my machine for you to compare with.
                    Al Buchholz
                    Bookwood Systems, LTD
                    Weekly QReportBuilder Webinars Thursday 1 pm CST

                    Occam's Razor - KISS
                    Normalize till it hurts - De-normalize till it works.
                    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                    When we triage a problem it is much easier to read sample systems than to read a mind.

                    Comment


                    • #11
                      Re: Brand new install does not work QODBC Expired Evaluation

                      Hi,

                      I know this is an old thread, but it looked appropriate...

                      I have installed the evaluation version of QReportBuilder and get the same problem - expired evaluation version of QODBC.

                      I've previously evaluated v8 qodbc (which is why I'm now looking at QRB ;)). Tried removing the driver and installing v9, but no luck (and not surprised, either).

                      My setup is QBi 2009-2009 Premier (Australia) running on XP SP3.

                      Any tips for new players?

                      TIA

                      Chris

                      Comment


                      • #12
                        Re: Brand new install does not work QODBC Expired Evaluation

                        Originally posted by Mack88 View Post
                        Any tips for new players?
                        Chris

                        Sorry to hear that you are having trouble with this. I'll try to get an answer for you in the next 24 hours...

                        I think it's today's evening here, and tomorrow's morning there, so I won't try to say I'll have the answer today or tomorrow - too confusing for me... ;)
                        Al Buchholz
                        Bookwood Systems, LTD
                        Weekly QReportBuilder Webinars Thursday 1 pm CST

                        Occam's Razor - KISS
                        Normalize till it hurts - De-normalize till it works.
                        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                        When we triage a problem it is much easier to read sample systems than to read a mind.

                        Comment


                        • #13
                          Re: Brand new install does not work QODBC Expired Evaluation

                          Al,

                          Thanks for the quick reply.

                          In terms of the time travel, I'm pretty sure that today here is yesterday there...

                          Cheers,

                          Chris

                          Comment


                          • #14
                            Re: Brand new install does not work QODBC Expired Evaluation

                            The resolution to the expired trial issue is to download a couple of small files that update the QODBC driver.

                            Please use this link if you have trouble with the QODBC driver.

                            Thank you for your patience.

                            QODBC Driver Updates for QReportBuilder
                            Al Buchholz
                            Bookwood Systems, LTD
                            Weekly QReportBuilder Webinars Thursday 1 pm CST

                            Occam's Razor - KISS
                            Normalize till it hurts - De-normalize till it works.
                            Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                            When we triage a problem it is much easier to read sample systems than to read a mind.

                            Comment


                            • #15
                              Re: Brand new install does not work QODBC Expired Evaluation

                              Oddly enough, I encountered this same problem today on an XP machine at client location. They just bought latest version about a month back.

                              I plan to download / install the drivers tomorrow.

                              Comment

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