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File Upload Pop-up Window Won't Close

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  • File Upload Pop-up Window Won't Close

    I have a tabbed UI with 2 UXs open.

    From each UX I have a button that opens the same child UX. The child UX is a "Document Manager" with a file upload control, using the Action Javascript "File Upload" builder.

    The file upload works like a charm, with one glitch.....

    The glitch is that the pop-up window to select the file to upload does not always close after the file is uploaded.

    If I open the child from Parent A, no glitch. If I then open the child from Parent B, no glitch. BUT if I then go back and open the child from Parent A, the pop-up does not close. It will then continue to close using the child opened from Parent B, and continue to NOT close using the child opened from Parent A.

    If I change the order and open the child from Parent B first, then from Parent A, then back to Parent B, now it is the child opened from Parent B that has the glitch.

    Even though the pop-up does not close, the upload works fine.

    So it is consistent and can be re-created at will.

    Here are some more details:

    The child UX is opened with a distinct alias from each parent.

    The child is opened in Modal mode so only one child UX can be open at a time.

    The child UX is opened using the cached UX.

    I believe the problem stems from using the cached UX. I think there must be a div with a duplicate name being created, but I have not been able to find it using firebug.

    So I am looking for ideas.

  • #2
    Re: File Upload Pop-up Window Won't Close

    Hi Joe,

    While I don't have an answer for you, I just wanted to say that I have run into a similar situation.
    I also have a UX running in a TabbedUI from where I fire the File Upload action javascript. It seems to happen randomly to me that the file upload window will not close from time to time, even though as you indicate, the file itself does upload. I haven't sent a bug report on this to Alpha simply because I can't build a reproducible test case. It seems in your case that you can reproduce it, so my suggestion would be to send a bug report to Alpha and they should be able to find the problem.
    Last edited by iRadiate; 06-21-2016, 06:00 AM.
    Alpha Anywhere v12.4.6.3.0 Build 7582-5569 IIS v10.0 on Windows Server 2019 Std in Hyper-V

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    • #3
      Re: File Upload Pop-up Window Won't Close

      At first I thought it might be a bug, so I made a simple tabbed UI and UXs to test it. I could not re-create the problem.

      I'm sure it is related to opening the child UX as a cached UX. There must be something persisting that interferes with closing the window.

      I think I need to recreate the child UX from scratch and test as I go. The problem should show up and I can identify the cause, or I will end up without the problem.

      I would like to find an easier way to troubleshoot it.

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