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Website hangs when loading on new Win2012 server

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  • Website hangs when loading on new Win2012 server

    Hello! I'm a "server novice" but have managed to setup a new remote VPS with Win 2012, install IIS, MySQL and the A5 App Server for IIS, and successfully direct publish my first site from within the A5 development environment. However, when I try to load the site, either from the A5 publish page or by typing the URL in a browser, it just says "Loading...", shows a spinning wait icon, and does nothing else. At this point, I'm not sure where to even look for clues as to what might be happening. Could it be a port issue? Could it be that the A5 for IIS server is not running? Are there log files on the server that might give me a clue? In the IIS Manager on the server, I see all of the expected icons from the A5/IIS install, but don't see an A5 process running. Should I see that? Also, I don't see where I can even invoke the A5 for IIS server app to modify configuration settings, such as the port it might be using. Any help would be GREATLY appreciated!

  • #2
    Re: Website hangs when loading on new Win2012 server

    Tom,

    Have you tried recycling the application pool in IIS manager? I often see the spinning icon after publishing to the IIS server and this usually solves it for me.
    Alpha Anywhere v12.4.6.4.0 Build 8000-5628 IIS v10.0 on Windows Server 2019 Std in Hyper-V

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    • #3
      Re: Website hangs when loading on new Win2012 server

      Thanks for your input, Stephen, but I tried to recycle the app pool just now and, unfortunately, it didn't change anything...still getting the wait icon when trying to load the website...

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      • #4
        Re: Website hangs when loading on new Win2012 server

        Do not know if you already have but you should just first check that your server works. So put in the root simple file for example test.html (<p>Online...</p>). If you get the output you know IIS is working. Then try simple a5w.page test.a5w (<%a5 ? "Online..." ?>).

        Then you can try to publish something simple from developer to IIS and isolate little by little the problem you seem to have.

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        • #5
          Re: Website hangs when loading on new Win2012 server

          Ken, thanks for your reply! I created a test.html file as you suggested and if I run it directly by clicking on the filename in File Explorer on the server, IE displays it with no problem. However, if I try running it by typing "mywebsite.com/test.html" as the URL in IE, it just goes into the perpetual wait state. I then created the sample a5w page you suggested. If I click on it in File Explorer, surprisingly I get a "View Downloads" window, as if this file has just been downloaded from another source. If I type the "mywebsite.com/test.a5w" as the URL, IE again just goes into that perpetual wait state. So, does that tell me IIS is not working for some reason? Thanks again for any ideas you may have! - Tom

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          • #6
            Re: Website hangs when loading on new Win2012 server

            what happens is you type http://localhost/test.html or http://localhost/test.html:80 ?

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            • #7
              Re: Website hangs when loading on new Win2012 server

              Do tests again using your servers IE and address http://127.0.0.1/test.html and.../test.a5w. If these tests works that tells that IIS works fine.
              Then the problem is that your port 80 is not open for outside traffic. Open port in Windows firewall. You can test this using for example in command line in your own computer ping xx.xx.xx.xx (your server ip address) You can test first for example ping alphasoftware.com then you can see how the result should look.

              When you get these previous tests working then you can test in your own computers browser http://yourserver.com/test.html if that is not working then your dns A record do not point to your servers IP. Add two A record to your DNS(yourserver.com and www.yourserver.com)

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              • #8
                Re: Website hangs when loading on new Win2012 server

                Hello, Ken, and thanks again for your help! I did what you suggested and through that discovered the Alpha Server for IIS was not responding. I'm not sure why exactly, but I found that the new Godaddy VPS has Plesk installed in order to manage the server. Because I used Plesk to add the website to IIS, there must have been some port conflict or other issue that did not allow A5 to work properly. So, in IIS Manager I removed all of the folders and site records Plesk had created and manually added the site folder back. I also setup a new folder for my site under inetpub instead of using the location and structure Plesk had created. After doing that, I was able to republish to the new folder and everything now works fine! The only other issue I had was making sure all of the MySQL modules matched the "Membership Provider Version" in the A5 publish dialog. This was an interesting learning process, very much like what I've experienced so far as an A5 newbie...a lot of trial and error before feeling the excitement of success. But, the more I use A5 the more I see what a powerful tool it is. Without it (and without help from fine people like yourself), I never could have reached this point in such a short amount of time!

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