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Missing Toolbar

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  • Missing Toolbar


    On one of my runtime versions I am missing the toolbar as per the following picture

    altered toolbar.png

    On other PC's in my office it has the toolbar as shown in the following picture

    normal toolbar.png

    How do I get this toolbar back?

    Thank you

  • #2
    Try reinstalling the RT on the affected machine.
    Ted Giles
    Example Consulting - UK

    See our site for Alpha Support, Conversion and Upgrade.


    • #3
      I tried to uninstall the runtime version and I got an error "could not open Install.Log file". I manually deleted the local runtime directory and reinstalled but I am still missing the toolbar. I tried to remove the runtime version again and I still get "could not open Install.Log file"



      • #4
        Q - workstation running shadow copy, or connecting directly to the workspace / database on the server over your network?

        Q - in your example you show different pages of the tabbed control. Have you programmed the form to switch toolbars when users switch tabbed pages?


        • #5
          We are connecting directly to the database on the server over our network.

          The form does not switch toolbars when switching tabbed pages. When I snipped the second picture from a working version of runtime the "People" tab happened to be active but the second picture is the way the toolbar looks on all tabs. The first picture shows the problem runtime with the missing or wrong toolbar and it is missing on all tabs.

          Thank you


          • #6
            Then it looks like a machine specific issue.
            Have any updates been run on the machine in question?
            What OpSys are you working with?
            If you are running this directly on the database, you may have to remove the Alpha entry in the Registry on that machine before you can do a proper install.


            On the other hand, you could try Network Optimisation on that machine and see if that fixes it.
            There are many unknowns here, like where the RT version has been installed. If it is in the Programs folder you may not have access privileges for that folder under the new Windows rules.
            Ted Giles
            Example Consulting - UK

            See our site for Alpha Support, Conversion and Upgrade.


            • #7
              This sounds crazy, but you might want to doublecheck "which" database you're connecting to with the misbehaving workstation. It's possible you have multiple copies in different folders and the RT is pointing to the wrong folder.

              If not, more questions for you:

              Q - how long has this been occurring?

              Q - if the misbehaving workstation used to perform correctly what changed ?

              Q - did this get noticed after you made changes to the design of the form or toolbar? If so, what changes?