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Problem with Adobe Reader 9.2 and V10 PDF View

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  • Problem with Adobe Reader 9.2 and V10 PDF View

    I have a problem with V10 PDF viewer and adobe.

    Using the v10 sample for Alpha Sports - from the main menu click on pdf viewer. Would appreciate advising if it slow to repspond.

    When I do this the pdf takes about five minutes or more to load the customer list (the first one in the browse when the form is activated). Also the form locks up and the window title bar tells me that Alpha is not responding. I have tried it both with the old patch 2639-3575 as well as the new patch 2727-3521. I don't think it is related to the new patch since I tried it with version 9 also and the same thing happens. In version 8 I tried it with the adobe activex component - and again it takes forever to show in adobe activex window.

    I am using ver 9.2.0 of adobe reader. On another computer I have an older version of Adobe and it works fine. My computer is runing XP Service Pack 3.

    Could someone check this out to confirm. I was wondering if Alpha has a problem with Adobe 9.0 and higher.

    Thanks

    Tom Baker

  • #2
    Re: Problem with Adobe Reader 9.2 and V10 PDF View

    just repeated your instructions using 9.03 - same behavior
    Cole Custom Programming - Terrell, Texas
    972 524 8714
    [email protected]

    ____________________
    "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

    Comment


    • #3
      Re: Problem with Adobe Reader 9.2 and V10 PDF View

      Martin

      Thanks for looking at this and confirming that you get the same behavior using Version 10 Alpha Sports dbf.

      Just as information, I have tried loading other .PDF files that were not produced by Alpha software and they load fine. It seems that only .pdf's produced under A5V10 and earlier versions, have the problem with Adobe 9.0 and above.

      Anyway, I submitted a bug report.

      Let's see what they have to say.

      Thanks
      Tom Baker

      Comment


      • #4
        Re: Problem with Adobe Reader 9.2 and V10 PDF View

        I have reported this as a bug last December, unfortunately it was not reproduceable back at HQ.

        Here is my Jing, sound is a bit on the quite side. You don't need to watch the whole thing to get the idea.

        I did also mention in an email that others have noticed this problem.

        This seems to be one of those nasty bugs that is only on certain machines.
        Regards
        Keith Hubert
        Alpha Guild Member
        London.
        KHDB Management Systems
        Skype = keith.hubert


        For your day-to-day Needs, you Need an Alpha Database!

        Comment


        • #5
          Re: Problem with Adobe Reader 9.2 and V10 PDF View

          Keith

          Thanks for the reply.

          If you have an earlier version of Adobe on your machine (8.0 and updates to that) it works as it should. Go to Adobe 9.0 and higher and it does not work. Seems like Adobe 9 is causing Alpha Problems.

          I have Adobe 8.2 on the machine I am using right now and of course it works. I have the Adobe 8 download available so I probably will just install that on my development machine.

          Alpha has not replied to my bug report as of this posting, which to me is unusual, unless it is something beyond their capability to fix.

          Again thanks Keith

          Tom Baker

          Comment


          • #6
            Re: Problem with Adobe Reader 9.2 and V10 PDF View

            Hi Tom,

            Thanks for that. I have gone back to the earlier version of Adobe and that has fixed the slow load of the PDF viewer.

            As I had reported this as a problem before, I have written again with this new finding.
            Regards
            Keith Hubert
            Alpha Guild Member
            London.
            KHDB Management Systems
            Skype = keith.hubert


            For your day-to-day Needs, you Need an Alpha Database!

            Comment


            • #7
              Re: Problem with Adobe Reader 9.2 and V10 PDF View

              Keith

              Thanks for following up again.

              Tom Baker

              Comment


              • #8
                Re: Problem with Adobe Reader 9.2 and V10 PDF View

                I have made a test with 9.3 [dutch] that version works fine on my application. Give it a try.

                Comment


                • #9
                  Re: Problem with Adobe Reader 9.2 and V10 PDF View

                  Just received the following from Selwyn

                  please watch video

                  http://screencast.com/t/YzNhZDJlZ


                  some users have reported that the problem goes away if they downgrade to adobe reader v6.

                  the issue has nothing to do with a5. we are simply using the microsoft internet explorer active x control and displaying a page that has an iframe which in turn has the pdf file as its source.

                  the problem lies somewhere with adobe or microsoft
                  I guess on certain machines - a roll back to a previous version of Adobe is in order. (I had already rolled back to Adobe Reader 8.0 and it works)

                  Tom Baker

                  Comment


                  • #10
                    Re: Problem with Adobe Reader 9.2 and V10 PDF View

                    Just for the record - although I can confirm the reported behavior described in Alpha Sports, I can also confirm that for PDF files I make myself in Alpha I DO NOT have the issue.
                    Cole Custom Programming - Terrell, Texas
                    972 524 8714
                    [email protected]

                    ____________________
                    "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

                    Comment


                    • #11
                      Re: Problem with Adobe Reader 9.2 and V10 PDF View

                      Martin

                      Thanks for that input.

                      I have already removed Adobe 9.2 from my machine and installed Adobe 8.2 and everything works fine.

                      With your findings, this weekend I will reload Adobe version 9.2 and see if I can view PDF that I have created in Alpha. I know I could view the PDF's I have created outside of alpha using the supercontrol as well as the activeX (A5V8) but I did not try reports that I made with Alpha - oversight on my part.

                      It will be interesting to see what happens. I'll post my finding here also since it would seem that with your finding it would seem there is something wrong with the example reports in V10.

                      I wonder if you could have two version of Adobe on the machine at the same time say 8.2 and 9.2 ? There might be registry issues.



                      Tom Baker

                      Comment


                      • #12
                        Re: Problem with Adobe Reader 9.2 and V10 PDF View

                        Good question - I "think" the answer is yes. Note that I am saving reports as PDF and then opening them. I am NOT using the super control or activex.
                        Cole Custom Programming - Terrell, Texas
                        972 524 8714
                        [email protected]

                        ____________________
                        "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

                        Comment


                        • #13
                          Re: Problem with Adobe Reader 9.2 and V10 PDF View

                          I'm using Adobe Reader 7.1.0 and until today when I've tried to view a PDF in Internet Explorer 8 it has been very slow. Then, I've been getting a message saying "Could not find Acrobat External Window handler". However, after clicking OK at the message the PDF would appear in the browser.

                          Following some instructions on the Adobe web site I checked the Internet settings in Adobe Reader - Edit, Preferences, Internet and found that "Display PDF in a Browser" was not ticked. I ticked this and and now the above message has disappeared and PDFs load instantly in Internet Explorer and in the PDF Super Control.

                          I thought I'd mention this in case it solves anyone else's problems.
                          Jenny Earnshaw
                          BusinessPlus (Letchworth) Ltd

                          Comment


                          • #14
                            Re: Problem with Adobe Reader 9.2 and V10 PDF View

                            Hi Jenny,

                            Thanks for the suggestion.

                            Reloaded 9.3, made sure PDF in browser was checked, am now back to square one with the slow load.

                            Back to the previous version again.
                            Regards
                            Keith Hubert
                            Alpha Guild Member
                            London.
                            KHDB Management Systems
                            Skype = keith.hubert


                            For your day-to-day Needs, you Need an Alpha Database!

                            Comment

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