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Bonus TIPS for Successful Posting

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Fusion Chart Alpha Genie Error

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    Fusion Chart Alpha Genie Error

    OS: Windows 7 Home Premium
    Alpha 5 Version 8/9
    Charts cannot be previewed:
    When trying to preview a chart, the following error message appears:
    Script:UI_MODELESS_DLG_BOX:A5/FusionCharts Genie line:14 Create_ui(vOutput) function is not recognized.
    I also cannot save charts as an image. The Dialog Prompt for the Filename/Notes in Image Save appears, but "ImageSaveConsole has stopped working" (A Windows Error) appears; and the file is not saved despite the genie stating it is.

    Thank you for your time.

    Re: Fusion Chart Alpha Genie Error

    I responded to this as well via private email, but I will note that some people are having problems saving FusionCharts images on Windows 7. This is a FusionCharts issue that I have addressed with them, and I will re-address it tomorrow. They're a very responsive group so I expect some resolution.


      Re: Fusion Chart Alpha Genie Error

      I just downloaded the charts and purchased the genie and am trying it for the first time and am getting the same error. My PC is XP sp3.


        Re: Fusion Chart Alpha Genie Error

        Randall -

        I know A5/FusionCharts runs on XP.

        Start by opening up just the A5FusionCharts database, and see if you can load a predefined chart from there and preview it.

        If not, the next step is to make sure you have a current/latest version of Flash Player installed on your PC.


          Re: Fusion Chart Alpha Genie Error

          It's a new day. Rebooted machine, opened A5 FCGenie, opened piechart sample and clicked preview. Same error. Also followed video with Red & Blue bar chart.
          I should note that although I posted as part of this v9 thread, I am actually using A5/v8. I do see a v10 in my future this summer.


            Re: Fusion Chart Alpha Genie Error

            I have another user with version 8; I'm using a version 9 and higher function at one point, and have yet to create a version 8 workaround-build.

            I already know what I need to do -- let me see if I can get to that in the next few days.

            Or, you could take advantage of A5v10 low low prices and just move since you should anyway. ;)


              Re: Fusion Chart Alpha Genie Error

              Summer starts early! Version 10 is now installed and the genie is working fine. Back to training! Thanks!


                Re: Fusion Chart Alpha Genie Error

                Heck, that's like Easter and Christmas rolled all into one. Happy charting!