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The elusive winagent.exe...

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  • The elusive winagent.exe...

    I'm so sorry to keep posting...
    I am a total newbee at the Alpha game.
    Started working in a different part of town and it would seem that everyone in the industrial park uses Alpha 4 v?... wanna upgrade to Windows etc etc - and are having issues.

    Anyway - an admin asistant at a site got a new printer and wanted it hooked up. It happens to be a USB printer (EPSON).
    Works just fine but don't print her reports from (you guessed it) Alpha..

    I read and search on boards and find this is a somewhat common issue. That running WINAGENT.EXE will come to the rescue. She is running Alpha 4 v7.. Where would one find the elusive winagent.exe.. nothing is on her machine so it must not be a windows xp file?

    Help me please (or her I should say)
    Jorge

  • #2
    RE: The elusive winagent.exe...

    I'm not sure if this is the right version as it is under the V8 patches and downloads

    Downloads
    There can be only one.

    Comment


    • #3
      RE: The elusive winagent.exe...

      I saw these versions and wondered myself..
      Can anyone give us a "yeah" or "ney"?

      Jorge

      Comment


      • #4
        RE: The elusive winagent.exe...

        Jorge

        Does this article help? It's from the Alpha newsletter.

        http://newsletter.alphasoftware.com/05-05/A4Printing.html
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.

        Comment


        • #5
          RE: The elusive winagent.exe...

          yes it does.. thank you very much!
          do you know by chance if version 8 is supported by Alpha?

          Comment


          • #6
            RE: The elusive winagent.exe...

            Yes it is supported. Do you have a question?
            Al Buchholz
            Bookwood Systems, LTD
            Weekly QReportBuilder Webinars Thursday 1 pm CST

            Occam's Razor - KISS
            Normalize till it hurts - De-normalize till it works.
            Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
            When we triage a problem it is much easier to read sample systems than to read a mind.

            Comment


            • #7
              RE: The elusive winagent.exe...

              Well the users are in a quandry.
              They spent allot of time and money in the design they currently have - they just love it. But the version 7 is not supported - they can't call with a question. They were thinking about upgrading to the Alpha 5 v6 but it would require a revamping of virtually all - not an option for them.
              So they asked if v8 was supported - this is doable - they can upgrade - not change a thing and get support from Alpha.

              Yeah! :)

              Thanx
              Jorge

              Comment


              • #8
                RE: The elusive winagent.exe...

                What are the issues that are needed for support?
                Al Buchholz
                Bookwood Systems, LTD
                Weekly QReportBuilder Webinars Thursday 1 pm CST

                Occam's Razor - KISS
                Normalize till it hurts - De-normalize till it works.
                Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                When we triage a problem it is much easier to read sample systems than to read a mind.

                Comment


                • #9
                  RE: The elusive winagent.exe...

                  They want to be able to call for support when needed, number one. They have allot of new people - none of which has a clue about Alpha. The girl who does there main entry just know how to hit the varios letters. One of which was a good thing - BACKUP.

                  When they called me in - I've dabbled with DBF and DOS days..
                  Just clickin and lookin I figured out how to restore the database without her losin one day worth. She has been indicating what she can't do any longer.. so I went a little further... looking..

                  It looks as though the application calls for F3 in an screen/form and brings up her customer list (she can choose one and hit enter) I looked at her indexes and there is only one when I look at the file about a month ago I see the 8-9 different indexes..

                  I got ATTACH AN INDEX and the program craps out - Tried to reaad he error but it flashes so quick.. correct me if I'm wrong - it's looking for a PIF file mebbe?

                  Then she points on the desktop and indicates 2 files.

                  DOS---" A4.exe
                  This file upon execution is lokking for a PIF that doesn't exist.

                  DOS- Alpha4v7
                  Upon execution it brings up the program. It looks like A4V7.EXE

                  I wondered why is she have to files that esentionally are suppose to bring up the same program. She tells me that the A4.exe - she uses to enter all information in file. When it's time for reports she QUITS the program and goes into the other A4v7.exe to print. Still I ask why?

                  So as you can see I have a couple questions.
                  No support when I phone - I'm trying to read and quite frankly this program is better than in Paradox/Dbase day's.

                  thanx
                  Jorge

                  Comment


                  • #10
                    RE: The elusive winagent.exe...

                    OK

                    If I understand corectly she has v6 she uses to enter items - and then moves to v7 to print...

                    I meandered thru the program files and found A4cvt.exe - I converted her database and now - perhaps - she can just use a4v7 in order to do all? I even noticed not in the printer configuration it sees the USB printer because winagent is running.

                    See all the indexes - but still get blown out to the desktop if I go to Attach an Index...

                    Jorge

                    Comment


                    • #11
                      RE: The elusive winagent.exe...

                      Jorge

                      It would be good to use v7 for all of the work.......
                      Al Buchholz
                      Bookwood Systems, LTD
                      Weekly QReportBuilder Webinars Thursday 1 pm CST

                      Occam's Razor - KISS
                      Normalize till it hurts - De-normalize till it works.
                      Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                      When we triage a problem it is much easier to read sample systems than to read a mind.

                      Comment


                      • #12
                        RE: The elusive winagent.exe...

                        As I have said before - that I am just getting involved in Alpha. I found the DBF was not converted - I converted it.
                        I ran Alpha 7 just fine - and the F3 all the index worked fine (except still getting blown out to desktop when I choose attach an index). I'm goin to her later today and see what I've accomplished works for her.

                        I'm thinking last individual just knew the keystrokes like a trained chimp. Didn't convert the file so they had to use A6.. just speculation. I'm with you - they should be using one program. Now if I could figure out why attach index is giving fits...

                        Jorge

                        Comment


                        • #13
                          RE: The elusive winagent.exe...

                          What version of windows is each machine running?
                          Al Buchholz
                          Bookwood Systems, LTD
                          Weekly QReportBuilder Webinars Thursday 1 pm CST

                          Occam's Razor - KISS
                          Normalize till it hurts - De-normalize till it works.
                          Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                          When we triage a problem it is much easier to read sample systems than to read a mind.

                          Comment


                          • #14
                            RE: The elusive winagent.exe...

                            They both have Windows XP Home Edition.

                            Jorge

                            Comment

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