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Three very resounding cheers for Selwyn and his team

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  • Three very resounding cheers for Selwyn and his team

    By its very nature we see quite a lot of negative comments on this forum, often well founded and sometimes not.
    I always believe if one is quick to criticise one is honour bound to be as quick in praise and appreciation when you receive service and support way beyond what you could reasonably expect and that is where I find myself today.
    The attention and support I have had from Selwyn over what must be just one of a large number of issues crossing his desk daily is outstanding.
    Thank you Alpha

    Bob Whitaker
    Bob Whitaker


  • #2
    Re: Three very resounding cheers for Selwyn and his team

    Hi Bob,

    Any particulars? I agree with what you said! They have often responded to me and others here in a very quick, accurate and business like manner with very positive help.
    Dave Mason
    [email protected]
    Skype is dave.mason46

    Comment


    • #3
      Re: Three very resounding cheers for Selwyn and his team

      Hi Dave,
      Our mainstream application, of which we have sold quite a number, relies very heavily on the user being able to export pre formatted letters and accounts to word or similar for further editing.
      This worked very well for us in all versions up to and including V10.
      When V11 came on stream Alpha, for a number of technical reasons especially revolving around 64 bit systems, were forced to bundle a newer version of the Amyuni print driver / converter which made a total dogs breakfast of the RTF output.Essentially every block of text was in a frame which made editing impossible.
      Undeterred we pressed on using V10 and even built an install routine that would install V10 and set compatability mode in Windows 8 without user intervention, essential when sending out demo versions for potential clients to install. Just as we were patting ourselves on the back we found that when using the export options, both RTF and PDF on a Windows 8 machine with Office 2013 the application just hung. Seems Office 2013 does not like being called from a programme running in compatability mode as all worked fine on a windows 7 box with office 2013.
      The first suggestion from Selwyn was to convert our free format letters and reports to table layouts and use the new export routine that bypasses the Amyuni driver but I simply could not get satisfactory results using this method so all was looking rather bleak until Selwyn came up with a solution that allows the new V12 beta to use the old amyuni driver when exporting to RTF and now everything works brilliantly and the remarkable thing is all this was achieved in less than 24 hours.
      I have to say in the 20 plus years I have been using Alpha as our primary application building tool this is not the first time I have been fortunate enough to receive such swift and effective help.

      Bob
      Bob Whitaker

      Comment


      • #4
        Re: Three very resounding cheers for Selwyn and his team

        Amazing,

        As I was reading this, I heard a noise to look around and see one of my pups making breakfast of a lett I had just printed off. It was in RTF! He seemed to like it!

        Thanks for the elaboration and it helps all of us with the newer things win8 has dropped on us.

        Most of us have similar stories and it is a good thing. Had you been working with most other companies, no help or very slow help would be forthcoming.
        Dave Mason
        [email protected]
        Skype is dave.mason46

        Comment


        • #5
          Re: Three very resounding cheers for Selwyn and his team

          Bob- thanks for the post. The compliment is fully deserved by the Alpha team. I also like the expanded explanation, I know it will help others in the future and if I understand correctly it will add incentive to move to v 12 when it becomes available.
          Regards,

          John W.
          www.CustomReportWriters.net

          Comment


          • #6
            Re: Three very resounding cheers for Selwyn and his team

            I can fully endorse the comments above from first hand experience from the very beginning when we started with V10 about 3 years ago. That is the main reason we have no hesitation about the subcription model at all.
            Ger Kurvers
            Alpha Anywhere / V4.6.1.9- Build 6488
            Development: Mysql, windows 10 64 Applicationserver: standard on Windows server 2019

            Comment


            • #7
              Re: Three very resounding cheers for Selwyn and his team

              Me too
              Gary S. Traub, Ph.D.

              Comment


              • #8
                Re: Three very resounding cheers for Selwyn and his team

                I have to agree that Selwyn and his team are very responsive. I have been impressed with their speed to respond to issues with solutions. Anyone considering investing in the platform should know that the service end of the product is quite good.

                Comment


                • #9
                  Re: Three very resounding cheers for Selwyn and his team

                  Anyone considering investing in the platform should know that the service end of the product is quite good.
                  Only quite good, I would say it is excellent in this market place.
                  Regards
                  Keith Hubert
                  Alpha Guild Member
                  London.
                  KHDB Management Systems
                  Skype = keith.hubert


                  For your day-to-day Needs, you Need an Alpha Database!

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