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Can not create PDF

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  • #16
    Re: Can not create PDF


    We install anything up to 30 x V10 apps each week on various OS systems and we often get this problem of Alpha locking up when trying to create the very first PDF and load the driver, almost always with Windows 7 PCs. We have never managed to establish an exact pattern or scenario so do not know whether this is Alpha, Amyuni, Adobe Reader or Windows 7 problem. The good news is that it happens less frequently just lately. Assuming that you have already run the App as Windows Administrator and tried to print a report/letter as PDF, then this is how we fix the problem:

    First go to Windows 7 'Start' and type 'Services' then run the Services, you should see a list, scroll down then focus on 'Print Spooler' then upper left 'Restart the service' now continue with the following:

    1) Make sure that you are logged in as a Windows user with administrator rights.
    2) Select Control Panel, and click Printers.
    3) Right-click the Alpha Five Printer icon and choose 'Printer Properties'
    4) Select the Ports tab, then click the Add Port... button.
    5) Select Local Port and click the New Port... button.
    6) Enter NUL: for the new port name and click OK. Close the Printer Ports window.
    7) Ensure that the NUL: port is selected in the Ports list.
    8) Select the Advanced tab.
    9) Select the Spool print documents radio button to make the options below clickable.
    10) Clear (uncheck) the box labeled Enable advanced printing features.
    11) Select the Print directly to printer radio button again.
    12) Click the Apply button, and then click OK.

    Hope this helps

    Last edited by Michael Humby; 12-30-2011, 01:23 PM.


    • #17
      Re: Can not create PDF

      BLESS YOU!
      BLESS YOU!

      And thanks everyone else for trying.


      • #18
        Re: Can not create PDF

        The new MS "One Note" is an issue, regardless of OS or Alpha version. I have been removing the OneNote printer, and resetting the port for the alpha4printer - but I like Michael's remedy better
        Cole Custom Programming - Terrell, Texas
        972 524 8714

        "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw


        • #19
          Re: Can not create PDF

          I've been doing the same as Martin and like him I prefer Michael's solution but does this imply that One Note is not an issue and may be left in place? I've yet to meet somebody who uses One Note but some day I might.

          Bill Hanigsberg


          • #20
            Re: Can not create PDF

            I have no issues with One Note and A5 running side by side and actually use it daily.
            Bill Griffin
            Parkell, Inc


            • #21
              Re: Can not create PDF

              Thanks for the information. So Michael's solution is complete and definitive.
              Bill Hanigsberg


              • #22
                Re: Can not create PDF

                Hi Bill,

                Nice to see your name popping up again!

                So Michael's solution is complete and definitive.
                Yes, but we could do without this after all what the heck is a NULL port or print spooler etc and why should we need to know! OK if the problem arises on your own PC but when distributing via CD or downloads the only solution is a remote connection to fix the user's PC. I would dearly like to establish the root cause i.e. Alpha, Adobe Reader, Amyuni or Windows 7 related, I'm pretty convinced that it first appeared on brand new Windows 7 PCs and also pretty sure that it occurred before Onenote started shipping.

                I would be pleased if this thread could continue and perhaps give us a further insight into the cause.

                Last edited by Michael Humby; 12-31-2011, 06:37 AM.


                • #23
                  Re: Can not create PDF

                  Hi Michael,

                  Thanks for the kind words. There was a period of time during which I was just too busy to contribute to the board although I continued to read it.

                  I agree that it is kind of disappointing to have to peer so deeply into the windows services spaghetti just to get a driver to work. That said, I didn't have to be so thorough as you. I just set the printer to the nul port and delete the one note printer.

                  What's more, the last time I installed the V11 runtime on a new Windows 7 machine all I had to do was select the null port. I left one note in place. I have no idea how generalizable this approach is and that's the problem.

                  All the best.
                  Bill Hanigsberg


                  • #24
                    Re: Can not create PDF

                    I have a problem creating PDF reports in my web project. I have a small project database. When I try to call out report on sertain project number I get the error message "Internal error 3023, Bad object handle"

                    Anyone know what to do here. ??

                    Best regars, Heddi


                    • #25
                      Re: Can not create PDF

                      What's the print process? Custom code, built in button?
                      Bill Hanigsberg


                      • #26
                        Re: Can not create PDF

                        it is built in button


                        • #27
                          Re: Can not create PDF

                          Can you print a report to pdf from Alpha Sports?
                          Bill Hanigsberg


                          • #28
                            Re: Can not create PDF

                            Didnt think about trying that, I just opend Alpha sports and tried the Pdf viewer option, and it works.

                            I can print reports on my desktop straight from A5 program. and out to printer, but on my web application I can print one time after restarting tha server computer.

                            After that one time, the error appears.


                            • #29
                              Re: Can not create PDF

                              You should perhaps post this to the V11 web server forum to see what others have to say.

                              I tried searching on "Internal error 3023" in that forum and found a few threads. One of these contains directions for configuring windows services. You may want to look at this one.

                              Please report back on your experience.

                              Bill Hanigsberg


                              • #30
                                Re: Can not create PDF

                                will try that thanks